NILEPASS.com Privacy Policy

 

1. Introduction

 

NILEPASS.com ("NILEPASS.com", "we" or "us"), (which term includes all users and affiliates of NILEPASS.com) respect your privacy and are committed to protecting it through our compliance with this policy.

 

This policy describes the sources of your personal data that we may collect from you or that you may provide to us and our practices for collecting, using, maintaining, protecting and disclosing that information.

 

2. What are the sources of your personal data?

 

The sources of your personal data collected (collectively referred to as "Platforms" in this policy) are NILEPASS.com website: These are websites we created for you that are operated by us, they include websites operated by NILEPASS.com under our own domains and web addresses (URLs) and our own micro-sites that are part of a third party social media networks such as Facebook, Twitter, or Instagram.

 

Emails, text messaging services, and other electronic messages: These are the electronic text-based interaction between you and NILEPASS.com.

 

NILEPASS.com mobile applications: These are smartphone applications created for you and operated by NILEPASS.com or one of our partners.

 

NILEPASS.com Customer Service: Any communication between you and our Customer Service (e.g. phone, chatbot, email, etc.).

 

Offline registration forms: These include printed registrations, surveys, or questionnaires NILEPASS.com collects via registration forms, contests, events, and various promotions.

 

Advertising: You might interact with one of our or our partners’ advertisements on our websites and apps and we might receive and collect this information.

 

Career Portal & Guest Service Portals:

 

Data we create: NILEPASS.com may also create data about you, such as your purchasing history.

 

Data from other sources: These include social media networks, market research agencies, NILEPASS.com promotional partners, public sources, and data received when we acquire other companies.

 

This policy does not apply to information collected: through any other means, including any other website operated by any third party; or by any third party, including through any application or content (including advertising) that may link to the Website.

 

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our platforms. By accessing or using our platforms, you agree to this privacy policy.

 

3. What user information we collect about you?

 

We collect several types of information from and about users of our platforms, including information:

 

by which you may be personally identified, such as name, postal address, e-mail address, passport number, property ID, nationality and telephone number ("personal information"); that is about you but individually does not identify you; and/or about your business, the reasons for access to our Website and usage details.

 

a) Personal information you give us

 

The information we collect on or through our platforms may include:

 

Information that you provide by filling in forms and additional requested details. This may include information provided at the time of registering to use our Website, subscribing to our service, registering for the newsletter, using the ‘contact us’ form, using the careers portal or requesting further services, entering a contest or promotion sponsored by us, reporting a problem with our Website.

Records and copies of your correspondence (including e-mail addresses), when you contact us.

Information that you provide as responses to surveys that we might ask you to complete for research purposes.

Details of transactions you carry out through our Website and of the fulfilment of your orders. You may be required to provide financial information before placing an order or making payment through our Website.

Your search queries on the Website.

 

b) Other information we collect

 

There is other information we may collect that does not directly reveal your specific identity or does not directly relate to you as an individual. We may automatically collect the following information when you use our service:

 

Your equipment, browsing actions and patterns collected automatically as you navigate through our websites. Usage details, time of requests, Browser types, operating system, IP addresses and information collected through cookies, web beacons and other tracking technologies. Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website., Information about your computer and internet connection, including your IP address, operating system and browser type.

 

The information we collect automatically is statistical data. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:

 

Estimate our audience size and usage patterns.

Store information about your preferences, allowing us to customize our Website according to your individual interests. Speed up your searches. Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

 

Cookies: A cookie is a small piece of data, which includes an identifier made of letters and numbers that is sent by a web browser and stored on your computer. Cookies are used as a reliable mechanism to remember information about you, so your interaction with our website is seamlessly simple. Cookies typically do not contain any information that personally identify you, but personal information that we store about you may be linked to the information stored in and obtain from cookies.

Flash Cookies: Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

Web Beacons: Pages of the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We use cookies for the following purposes:

 

To identify you when you visit our platforms and to help you navigate through our platforms;

To help determine if you are logged into our platforms:

To store information about your preferences and to personalize our platforms for you;

To secure and protect your user account and our platforms; and

To analyse the use and performance of our platforms.

We also have partners that use cookies for the following purposes:

 

We may also use Third party Analytics to understand how you use our website. The information gathered related to our website is used to create reports about the use of our website.

c) Information we receive from others

 

We work closely with third parties and receive information about you from them as well. These third parties may include, for example, payment service providers you use to pay for our hotels, business partners, analytics providers, advertisers, and social media platforms.

 

We also collect personal information from individuals who may refer you as a friend to our loyalty schemes or products or services. We ask these individuals to confirm that you are happy to hear from us.

 

4. Why do we collect this information about you?

 

We may use your personal information we collect about you:

 

To provide you with the personalized services, information, and products you request from us;

To notify you about changes to our services and follow up on your inquiries;

To send administrative information relevant to you;

To maintain records of sales;

To better serve you and consequently improve our services;

To understand which of our products and services you like and dislike (feedback);

To make or receive payments and issue invoices.

 

5. Who might we share this information with?

 

NILEPASS.com acts at the data controller under the GDPR and it is our responsibility to inform you how we dispose the personal data you share with us within NILEPASS.com and with trusted third parties we partner with to support us in providing services for you.

 

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

 

We may disclose personal information that we collect, or you provide as described in this privacy policy:

 

-To our subsidiaries such as payment gateway partners and affiliates.

-To business partners, suppliers, contractors, service providers and other third parties we use to support our business.

-To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.

-To fulfil the purpose for which you provide it.

-For any other purpose disclosed by us when you provide the information with your consent.

-Advertisers

-Analytics and Search engines

 

We may also disclose your personal information:

- To comply with any court order, law or legal process, including to respond to any government or regulatory request.

- To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

6. How can you access the information we have about you?

 

If you would like to access, review, correct, delete or restrict your personal information that you have previously provided us with, you may contact us at privacy@NILEPASS.com

 

We will process your request in the reasonably shortest time, however, due to the large amount of requests we may require up to 10 to 30 days to process your request as prescribed by GDPR. Our goal is always to get back to you as soon as possible. You will receive a confirmation of a receipt from us within one-month period.

 

7. How long do we keep information about you?

 

We retain the personal data about you for as long as is considered necessary for the purpose for which it was collected as required by applicable law or regulation. Personal data may be held for longer periods where extended retention periods are required by law or regulation and in order to establish, exercise or defend our legal rights.

 

8. How secure is your information?

 

Your personal data security is an important concern to us. We provide the utmost care in secure transmission of your personal information from your computer, smartphone, and other electronic devices to our servers. We use industry security standards to safeguard the confidentiality of your information (e.g. firewalls, secure socket layers, etc.) and to make sure that your personal information is secure with us.

 

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

 

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

 

9. What are your rights?

 

Your rights under the General Data Protection Regulation are:

 

The right to access

 

You have the right to obtain confirmation as to whether we process personal data about you, receive a copy of your personal data held by us, and obtain certain other information about how and why we process your personal data (similar to the information provided in this privacy statement).

 

The right to rectification

 

You have the right to request for your personal data to be amended or rectified where it is inaccurate (for example, if you change your name or address) and to have incomplete personal data completed.

 

The right to restrict processing of personal data

 

You have the right to restrict our processing of your personal data in the following cases:

 

for a period enabling us to verify the accuracy of the personal data where you have contested the accuracy of the personal data; your personal data have been unlawfully processed and you request the restriction of processing instead of deletion; the personal data are no longer necessary in relation to the purposes for which they were collected and processed but the personal data are required by you to establish, exercise or defend legal claims; and for a period enabling us to verify whether the legitimate grounds relied in by us override your interests where you have objected to processing based on it being necessary for the pursuit of a legitimate interest identified by us. The right to erasure (also known as 'the right to be forgotten').

 

You have the right to obtain deletion of your personal data in the following cases:

 

the personal data are no longer necessary in relation to the purposes for which they were collected and processed; our lawful basis for processing is consent, you withdraw consent and we have no other lawful basis for the processing; our lawful basis for processing is that the processing is necessary for a legitimate interest pursued by us, you object to our processing and we do not have overriding legitimate grounds; you object to our processing for direct marketing purposes; your personal data have been unlawfully processed; and your personal data must be erased to comply with a legal obligation to which we are subject.

The right to object to processing of personal data

 

You have the right to object to our processing of your personal data in the following cases:

 

our lawful basis for processing is that the processing is necessary for a legitimate interest pursued by us;

and our processing for direct marketing purposes.

 

The right to data portability

 

You have the right to receive your personal data provided to us and have the right to send the data to another organization (or ask us to do so if technically feasible) where our lawful basis for processing the personal data is consent or necessity for the performance of our contract with you and the processing is carried out by automated means.

 

The right to withdraw consent at any time (where processing is based on consent)

 

Where we process personal data based on consent, individuals have a right to withdraw consent at any time.

 

You may exercise these rights by contacting us in writing at privacy@NILEPASS.com. We will process your request in the reasonably shortest time, however, due to the large amount of requests we may require up to 30 to 90 days to process your request as prescribed by GDPR. Our goal is always to get back to you as soon as possible. You will receive a confirmation of a receipt from us within one-month period.

 

The right to lodge a complaint with a supervisory authority

 

We sincerely hope that you will never need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to privacy@NILEPASS.com We will look into and respond to any complaints we receive. You also have the right to lodge a complaint with the supervisory authority in your country of residence, place of work or the country in which an alleged infringement of data protection law has occurred within the EU.

 

10. Where is your personal data processed?

 

You can use our platforms without needing to provide any personal information. Any personal data given to NILEPASS.com via the platforms are processed in any country where we have our facilities or in which we engage service providers, subcontractors, etc. Your personal data is handled only by staff specially designated to do so.

 

11. International transfer of your data

 

Your personal information may be stored or transferred to any country where we have our facilities or in which we engage service providers, subcontractors, etc.

 

12. Updates on Policy

 

This policy may change from time to time. Your continued use of our platforms after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

 

13. How do you contact us?

 

We encourage you to first contact us in case of any queries related to this privacy policy in one of the following ways. You may contact us by privacy@NILEPASS.com.